1. Introduction
Welcome to Kianoos Ltd. (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.kianoos.com or use our services.
2. Information We Collect
We may collect and process the following types of personal data:
- Personal Identification Information: Name, email address, phone number, postal address, and other contact details.
- Payment Information: Credit/debit card details or other payment details.
- Service Usage Data: Information about how you use our website and services, including IP addresses, browser types, and usage patterns.
- Communication Data: Any data you provide when you contact us, including via email, phone, or online forms.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To facilitate the services you have requested, such as booking cleaning or handyman services.
- Payment Processing: To process payments and manage billing.
- Communication: To send you service-related emails, including booking confirmations, invoices, and customer support responses.
- Marketing: To send you promotional materials and updates about our services, subject to your consent.
- Improving Our Services: To analyze usage data to enhance our website and services.
4. Sharing Your Information
We may share your personal data with:
- Service Providers: Third-party vendors and partners who assist us in delivering our services, such as payment processors and IT service providers.
- Legal Obligations: Authorities or legal entities if required by law or in response to legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access: Request access to the personal data we hold about you.
- Correction: Request correction of any inaccurate or incomplete data.
- Deletion: Request the deletion of your personal data, subject to legal obligations.
- Objection: Object to the processing of your personal data for direct marketing purposes.
- Data Portability: Request to receive your personal data in a structured, commonly used format.
7. Retention of Data
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
8. International Data Transfers
Your personal data may be transferred to, stored, and processed in countries outside the UAE. We will ensure that such transfers are carried out in compliance with applicable data protection laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@kianoos.com